According to § 19 Abs 3 AStG, we have to point the consumer on paper or other durable medium (eg e-mail), if we can not reach an agreement with him in a dispute, to the competent body for alternative dispute resolution, hereinafter referred to AS-site:
The AS posts provided for us:
Internet Ombudsstelle
https://www.ombudsstelle.at/
Arbitration for consumer businesses
https://www.verbraucherschlichtung.at
Consumers have the opportunity to submit complaints to the EU’s online dispute resolution platform: https://ec.europa.eu/odr
You can also file your complaint directly with us at the following e-mail address: office@primestudio.at